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Shipping Costs
stuph unltd ships using the regular COUNTER TO COUNTER parcel service of the SA Post office.

The shipping cost is R20 for all orders within South Africa provided the regular parcel service is used. Orders of R500 and above will be posted for FREE.

Parcels will be posted within 2 days of your payment being CLEARED into the stuph unltd bank account. It then takes approximately 5 working days for the parcel to reach your nearest post office where you will need to collect it from.

A tracking number will be e-mailed to you once the parcel has been posted!

If you need to receive your order in a hurry please contact us as arrangements can be made, but these may result in higher shipping costs. Shipping costs for speed services will depend on the size and weight of the parcel and will be quoted if an equiry if received.

Undelivered Packages

Should any of the following situations arise:

1) Incorrect delivery address provided from customer.

stuph unltd will not be held responsible should parcels be signed for and collected from the delivery address provided.

If the parcel is returned to stuph unltd we will then contact you to re-schedule the shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.

It is essential that you ensure that the correct shipping address is provided.

• Customer does not collect the parcel from the Post Office within the period required by the Post Office

Should you not collect the parcel from the Post Office timeously, the Post Office will then return the parcel to stuph unltd. We will then contact you to re-schedule shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.

Returns

stuph unltd will accept the following returns:
1) If the product shipped has a defect or a quality problem
2) If an incorrect item was shipped

Please notify stuph unltd within 10 days of the product being shipped if you have a reason to return a product. Notification after 10 days will result in the return not being authorised by stuph unltd.

Please be sure to read the product specifications before placing an order asstuph unltd will not accept a return of an incorrect item ordered.

Return procedure:

1) Contact stuph unltd by e-mail (tbling@stuph.co.za) or telephonically (Natalie Gossman on 082 807 0810) about the problem encountered.

2) If stuph unltd authorises the return; the product must be shipped back to us within 7 days. A tracking number needs to be provided to stuph unltd once the parcel has been posted.

3) Be sure to retain your returns shipping receipt in case the return gets lost in the post.

4) Once the return has been received by stuph unltd, the customer will either be refunded their money or a replacement item will be shipped. This will depend on what is agreed between stuph unltd and the customer.

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